The Payment registrations with waiting list block enables participants to access a form - a registration form, a survey, or any other type of form; and purchase items using the Tickets and Products module along with the Shopping Cart section on the web page.
Using the Payment registrations with waiting list block, anyone who has access to the event's website can access, complete the form, and proceed with payment. Using this block, anyone with access to the event's website can access and submit the form.
Once the participant submits the form, they are redirected to a confirmation page, receive a confirmation email, and are moved to the next block, typically the Pre-arrival block.
In addition to standard form handling, this block includes a waiting list functionality. You can set a maximum number of registrations, and once that limit is reached, you can choose between two behaviors:
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Use waiting list - Disabled: The submit button on the form becomes inactive, forms cannot be submitted.
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Use waiting list - Enabled: The submit button remains active, but new submissions are placed in a Waitlist stage instead of being registered. These participants are queued.
When a spot becomes available (e.g. due to a cancellation or an increased capacity), the next waitlisted participant in line are notified via email and invited to register for the event.
You can configure how long a participant's spot remains reserved when they're first invited to register for the event, or when a registration spot is made available for them. Once the reservation time expires, the spot is granted to the next participant in line.
Participants receive different confirmation pages and emails based on whether they are fully registered or added to the waitlist.
⚙️ Settings (registration)
- Max event capacity in participants: The maximum number of registrations allowed.
- Reserved time to complete registration: Specify how long a registration spot is reserved once a participant is first invited to register for the event
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Registration pending stage name: Define the custom label for the registration stage (commonly “Registration pending”).
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Form: Select the form participants get access to in this block.
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Thank you page: Define the confirmation page shown to registered participants.
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Thank you email: Set the confirmation email sent to registered participants.
- Failed page: Define the page shown to participants if the payment fails (e.g. declined card).
- Pages visible in this workflow: Optionally display additional web pages while participants are in this stage.
⚙️ Settings (waiting list)
- Use waiting list: Enable or disable the waiting list
- Maximum time to start with registration: Specify how long a registration spot is reserved for a participant in line to register from the waiting list.
- Waiting list stage name: Define the custom label for the waiting list stage (commonly "Waiting list").
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Waiting list thank you page: Define the confirmation page shown to participants added to the waitlist.
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Email to inform participant is on the waiting list: Set the confirmation email sent to waitlisted participants notifying them they have been placed on the waiting list.
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Email to inform participant spot is available: Set the confirmation email sent to waitlisted participants notifying them that a registration spot is now available for them
🔗 How it Works
You can connect the Payment registrations with waiting list block to a preceding block like Invitation, although it's optional since the form is publicly accessible. Linking it still allows you to track invited participants.
Connect it to a following block like Pre-arrival to manage participants who complete their registration.
Once the form is submitted, the systems checks for 2 conditions:
Waitlist:
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If the registration limit has not been reached:
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The participant is redirected to the standard Thank you page
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They receive the standard Thank you email
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They move to the next stage in the workflow
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If the registration limit has been reached and waiting list is enabled:
- They receive the waiting list Thank you page
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They receive the waiting list Thank you email
- They stay in the Registration waiting list block, in the Waiting list stage
Payment:
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If the payment is successful, the participant is:
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Redirected to the specified Thank You page
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Sent the Thank You email
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Moved to the next stage in the workflow
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If the payment fails, the participant is:
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Redirected to the Failed page
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Not moved forward in the workflow (they get to submit the form again).
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When a spot opens up for someone on the waitlist, they receive a notification email inviting them to register. If they act within the reservation window, they’re moved into the registration flow.