Managing Taxes, Cancellation Terms, and Products
Overview
The Tickets and Products module allows administrators to configure all commercial elements related to event sales. From this section, users can create and manage taxes, define cancellation terms with cut-off days and costs, organize products into product groups, and create sellable products with pricing, quantity rules, and tax and cancellation configurations. These settings ensure accurate pricing, refund rules, and product availability across events and templates.
Managing Taxes
Access Taxes
- Navigate to Tickets and Products from the main menu.
- Select the Taxes sub-menu.
Create a Tax
- Click Create Tax.
- Enter the Tax Percentage (for example, 10%, 15%, etc.).
- Save the tax.
Add Tax to a Product
- When creating or editing a product, select the required tax from the Tax dropdown.
- The selected tax is applied automatically to the product price.
Managing Cancellation Terms
Access Cancellation Terms
- Navigate to Tickets and Products.
- Select the Cancellation Terms sub-menu.
Create Cancellation Terms
- Click Create Cancellation Terms.
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Enter the cancellation rules by defining:
- Cut-off Days – the number of days before the event when cancellation is allowed.
- Cost – the amount or percentage charged if a participant cancels within the defined cut-off period.
- Save the cancellation terms.
Important Note
Cancellation terms are defined using cut-off days and costs.
- If a participant cancels before the cut-off days, the defined cost rule is applied.
- If cancellation occurs after the cut-off period, cancellation may be restricted or incur higher costs depending on configuration.
These rules are used by the system and bot to determine cancellation eligibility and charges.