Accessing and Validating QA module for Session(s) as a Moderator

Overview

The Q&A module enables moderators to manage participant interactions during sessions effectively. Moderators can review submitted questions, approve or reject them, edit content, delete questions, respond to participants, and mark questions as addressed. This ensures that only relevant and high-quality questions are visible and handled during the session.

Step-by-Step Approach

1. Access the Q&A Submodule for a Session

Open the Event App on your device.
Go to Sessions and locate the Q&A submodule.

2. Access the Moderation Questions List

Within the Q&A module, go to the Moderation tab.
View all questions that are pending approval.

3. Access the All Questions List

Navigate to the All Questions tab.
View all questions, including approved, pending, and rejected ones.

4. Add and Submit a Question

Locate the question input field in the Q&A module.
Enter your question.
Click on the Submit button.
The question will be added based on system configuration (auto-approved or sent for moderation).

5. Enter a Question in the Textbox

Click inside the question textbox.
Type your question clearly and concisely.
Ensure the content is relevant before submitting.

6. Approve a Question from Moderation List

Go to the Moderation tab.
Select a question.
Click on Approve to make it visible to participants.

7. Reject a Question from Moderation List

In the Moderation tab, select a question.
Click on Reject to remove it from the queue.

8. Edit and Approve a Question

Select a question from the Moderation list.
Click on Edit.
Modify the question as needed.
Click Approve to publish the updated question.

9. Delete a Question

Navigate to either the Moderation or All Questions list.
Select the question you want to remove.
Click on Delete.
Confirm the action if prompted.

10. Reply to an Approved Question

Go to the All Questions or approved list.
Click on the question.
Click on the Reply button.
Enter your response in the reply field.
Submit the reply to make it visible to participants.

11. Mark a Question as Replied Verbally

Go to the All Questions or approved list.
Click on the question.
Click on the Mark as Replied Verbally option.
This indicates the question has been addressed during the session without a written response.

12. Like an Approved Question

From the approved questions list, select a question.
Click on the Like icon.
The like count will increase.

13. Dislike an Approved Question

From the approved questions list, select a question.
Click on the Dislike icon.
The dislike count will update accordingly.

Key Notes

Moderators have full control over question visibility and management.
Only approved questions are visible to participants.
Editing helps maintain clarity and appropriateness of questions.
Replies and verbal markings help track addressed queries.
Engagement actions (like/dislike) help prioritize important questions during the session.

Related to