Configuring External CRM – Eventbrite Integration

Overview

The External CRM – Eventbrite integration allows administrators to connect the platform with Eventbrite to synchronize contacts, organizations, events, and members. Admins can authenticate using a private token, configure throttling, define data synchronization directions, map fields between Azavista and Eventbrite, monitor logs, inspect sync activity, and manage access through team-based permissions.

Step-by-Step Approach

1. Create a New External CRM – Eventbrite Integration

On the General Dashboard, go to Integrations.
Click + Integration.
Select External CRM – Eventbrite from the integration list.
Enter a meaningful name for the integration.
Save the integration.

2. Enter or Edit the Private Token

Open the External CRM – Eventbrite integration.
Locate the Private Token field.
Enter or update the token provided by Eventbrite.
Save your changes.

3. Select Version and Event

Open the integration.
Select the required Version from the dropdown.
Select the Event from the event selection field.
Save your changes.

4. Select or Unselect the Throttling Checkbox

Open the integration.
Locate the Throttling checkbox.
Select the checkbox to enable throttling.
Unselect the checkbox to disable throttling.
Save your changes.

5. Enter or Edit Throttling Time

Ensure throttling is enabled.
Locate the Throttling Time field.
Enter or update the throttling value.
Save your changes.

6. Copy the Webhook URL

Open the External CRM – Eventbrite integration.
Locate the Webhook URL field.
Click Copy to copy the URL.

7. Activate or Deactivate the Integration

Open the integration.
Use the Activate / Deactivate toggle.
Activated: Eventbrite synchronization is enabled.
Deactivated: No data is synchronized.
Confirm the status change.

8. Access Contact Mapping

Open the integration.
Navigate to the Contact Mapping section.
Select the Sync Direction.
Click Add Field Mapping.
Search and map the Azavista field to the target CRM field.
Remove field mappings when no longer needed.

9. Access Organization Mapping

Navigate to the Organization Mapping section.
Select the Sync Direction.
Add field mappings.
Search and map Azavista fields to target CRM fields.
Remove field mappings when required.

10. Access Event Mapping

Navigate to the Event Mapping section.
Select the Sync Direction.
Add field mappings.
Search and map Azavista fields to target CRM fields.

11. Access Member Mapping

Navigate to the Member Mapping section.
Select the Sync Direction.
Add field mappings.
Search and map Azavista fields to target CRM fields.
Remove field mappings when required.

16. Access and Clear Logs

Open the integration.
Navigate to the Logs tab to view sync activity and errors.
Click Clear Logs to remove existing log entries.

11. Access the Inspect Listing

From the integration menu, select Inspect.
This view provides detailed information about individual sync actions and payloads.

14. Access the Teams Listing

Open the integration.
Navigate to the Teams tab.

15. Select Teams from the Select Teams Pop-Up

Click Select Teams.
Browse or search for teams in the pop-up.
Select one or more teams.
Click Select to confirm.
The selected teams appear in the Teams listing.

16. Remove Teams from the Listing

In the Teams listing, locate the team to remove.
Click the More Options (⋮) icon next to the team name.
Select Remove teams.

17. Remove the External CRM – Eventbrite Integration

Open the integration.
Click Delete or Remove Integration.
Confirm the deletion.

Once configured, the External CRM – Eventbrite integration enables reliable synchronization with Eventbrite, flexible field mapping, detailed monitoring, and controlled access across teams.

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