Tracking CyberSource Event Transactions

Overview

The CyberSource payment integration allows administrators to monitor and validate event payment transactions in a secure test environment. By accessing the CyberSource development account, admins can track payments generated from test registrations and verify how payments and cancellations are recorded. This helps ensure accurate transaction reporting and refund handling before enabling live payments for events.

Step-by-Step Approach

1. Access the CyberSource Development Account

• Log in to the CyberSource Development Account using the credentials created during integration setup.
• Confirm that you are in the sandbox or test environment, not the live production account.
• Navigate to Transaction Search, Payment Management, or Reports.

2. Track the Payment on a Test Registration

• Complete a test registration for the event using the CyberSource payment option.
• In the event admin interface, go to Registrations, Orders, or Transactions.
• Locate the test participant and copy the transaction reference ID.
• In the CyberSource development account:
  • Use Transaction Search to locate the payment by reference ID, amount, or date.
  • Open the transaction details.

Verify that:

• The transaction status is Authorized, Captured, or Successful.
• The payment amount matches the test registration.
• The transaction is associated with the correct event or order reference.

3. Track the Payment and Cancellation on a Test Registration

• Complete a test registration with a successful CyberSource payment.
• Cancel the registration using the event’s cancellation workflow.
• In the event admin interface:
  • Confirm the registration status changes to Cancelled.
  • Check for a refund or reversal entry based on the event’s cancellation policy.
• In the CyberSource development account:
  • Open the original payment transaction.
  • Review any linked refund, void, or reversal transactions.

Confirm that:

• The cancellation action is reflected in the transaction history.
• Any refund amount aligns with the event’s cancellation rules.
• The payment and cancellation are clearly linked for auditing and reconciliation.

Summary

By accessing the CyberSource development account, tracking test payments, and validating cancellation scenarios, administrators can confidently confirm that CyberSource event transactions are recorded accurately. This verification helps ensure reliable payment tracking and correct refund behavior before enabling CyberSource for live event registrations.