Tracking Stripe Event Transactions

Overview

Administrators can track Stripe event transactions by accessing the Stripe development (test) account and reviewing payment activity from test registrations. This process allows admins to validate successful payments, monitor refunds, and ensure cancellations are recorded correctly. Tracking transactions ensures the Stripe integration functions as expected before live events.

Step-by-Step Approach

1. Access the Stripe Development Account

• Log in to the Stripe development/test account using your admin credentials.
• Navigate to the Dashboard or Payments/Transactions section.
• Confirm that you are in the Test/Development environment.
• Locate the merchant account or event associated with your test registration.

2. Track the Payment on a Test Registration

• Complete a test registration for the event that includes a paid ticket or product.
• Return to the Stripe development account.
• Open the Payments or Transactions overview.
• Search for the transaction using the event name, transaction reference, or participant/order identifier.

Verify that:

• The payment status is Succeeded or Completed.
• The transaction amount matches the ticket or product price.
• The timestamp matches the test registration activity.

3. Track the Payment and Cancellation on a Test Registration

• Cancel the previously paid test registration from the Participant App or admin interface.
• Confirm the cancellation according to the event’s cancellation policy.
• Return to the Stripe development account.
• Locate the original payment transaction.

Validate that:

• A corresponding refund or cancellation entry is created.
• The transaction status updates to Refunded or Cancelled.
• The refunded amount (if applicable) matches the event’s refund policy.
• The transaction history clearly links the refund to the original payment.

Once these steps are completed successfully, administrators can confirm that Stripe payments and cancellations are being tracked accurately for the event.