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How do I Access the Check-In App?

Azavista Support
Updated

Accessing the Check-In App

Overview

The Check-In App provides multiple secure login methods so users can access their account and manage onsite check-in operations. Authentication options include QR code, manual login, password, PIN, or company single-sign-on. Users can also reset passwords, and note that new credentials may be required if the event has ended.

Step-by-Step Approach

1. Scan a QR Code to Access the User Account

  • Open the Check-In App on your device.
  • Select the option to Scan QR Code.
  • Use the device camera to scan the QR code provided by the event organizer.
  • After scanning, the QR code is successfully validated and the user is logged in.

Important:

  • QR codes for Kiosk and Resolution Desk login are typically provided by the event organizer 1–2 weeks before the event date.
  • QR codes can only be generated for events occurring between the current date and up to 15 days in the future.
  • A QR code remains valid for a maximum of 15 days. After this period, the code expires and can no longer be used for login.

3. Select the Applicable Cluster

  • In Manual Mode, open the Cluster dropdown.
  • Select the cluster associated with your event environment.

4. Enter Username

  • Enter your Username into the username field to proceed with login.

5. Login Using Password

  • Select Password Login as your access method.
  • A password input field appears with a Preview (eye) icon—tap the icon to reveal or hide the typed password.
  • Enter your password and submit to log in.

6. Login Using PIN

  • Select PIN Login as your authentication option.
  • A pop-up will inform you that a PIN code has been sent to your registered email address.
  • Retrieve the PIN from your email and enter it in the app to access your account.

7. Login Using Company Login

  • Select Company Login to authenticate via your organization’s sign-in page.
  • The app redirects you to your company’s login portal complete the company authentication flow to return to the Check-In App.

8. Reset Login Password

  • On the login screen, click Forgot Password.
  • Enter your registered email address and follow the instructions sent to your inbox to reset your password.
  • Use the new password to sign in.

9. Log In with New Credentials After the Event Has Ended

  • If the event period has passed, previous credentials might no longer be valid.
  • Contact your event administrator to request new access credentials if you need continued access after the event end date.
  • You must be logged in to view events and all associated event components.

Following these steps ensures you can access the Check-In App using the method that best suits your workflow and security requirements.

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