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How do I Restore Check-In App Access After Session Expire?

Azavista Support
Updated

Restoring Check-In App Access After Session Expire

Overview

This article explains how users can restore access to an event after their session has expired on a kiosk or Windows laptop. When a device remains inactive for an extended period (such as 48 hours), the system automatically expires the session for security reasons.

In such cases, users must log in again to continue accessing the event. This process helps protect event data and ensures secure access.

Step-by-Step Approach

Kiosk Devices

1. Log In to the Check-In App

  • Launch the Check-In App.
  • Log in using your registered credentials, PIN, or QR Code.
  • Select the event.

2. Shut Down the Kiosk

  • Properly shut down the kiosk after use.
  • Ensure the device is completely powered off.

3. Restart the Kiosk After 48 Hours

  • Turn on the kiosk after 48 hours of inactivity.
  • Wait for the system and application to load.
  • The user will be redirected to the login page.

4. Re-Login to Restore Access

  • When the login screen appears, enter your credentials again.
  • The user should successfully regain access to the Check-In App.

For Windows Laptops

1. Log In to the Check-In App

  • Launch the Check-In App.
  • Log in using your registered credentials, PIN, or QR Code.
  • Select the event.

2. Shut Down the Windows Laptop

  • Close the application properly.
  • Shut down the Windows laptop from the Start menu.

3. Restart Windows After 48 Hours

  • Power on the laptop after 48 hours of inactivity.
  • Allow Windows to complete the startup process.

4. Re-Login to Restore Access

  • When the login screen appears, enter your credentials again.
  • The user should successfully regain access to the Check-In App.

Additional Notes

  • Sessions automatically expire after extended inactivity (48 hours) for security purposes.
  • Re-login is mandatory after a prolonged shutdown or idle period.
  • Ensure you have valid login credentials before restarting.
  • Stable internet connectivity is required for successful authentication.
  • If login issues persist, contact your system administrator or support team.

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