Configuring Grace Period Setting for the Participants

Overview

The Grace Period setting allows users to define how long participants can receive updates from CRM Contacts after their registration or profile changes. By configuring the grace period (in days), event organizers can control participant update flexibility and ensure data consistency throughout the event lifecycle.

Step-by-Step Approach

1. Expand the Participants Section

• Open the Event Dashboard and navigate to Event Settings → Participants.
• Expand the Participants section to view participant-related configuration options.

2. Enter or Edit Participants Update Grace Period

• Locate the Participants Update Grace Period field (measured in days).
• Enter or edit the number of days defining how long participants continue receiving updates from CRM Contacts after the event ends.
• Click Save to apply the updated grace period settings.

3. Validate Participant Updates After Setting Grace Period

• Verify that the main participant continues receiving updates from the CRM during the configured grace period.
• Confirm that once the grace period expires, the participant record no longer receives updates from the CRM Contact.

Tip: Use CRM sync logs or contact update history to validate expected behavior. If updates do not sync correctly, contact your system administrator.