Configuring Registration Waiting List Event Workflow Automation

Overview

A Registration Waiting List Automation Event Workflow allows you to manage participant registration when an event reaches full capacity. You can define how many participants are allowed, when the waiting list becomes active, how long participants have to complete their registration, which forms and pages are displayed, and which workflows run next. This ensures your event manages capacity smoothly while maintaining a positive participant experience.

This article explains how to add and configure a Registration Waiting List Automation Event Workflow.

Step-by-Step Approach

1. Add an Automation Workflow for a Registration Waiting List Template

• Add a new Automation Event Workflow and assign it to a Registration Waiting List Template.
• Enter or edit the Name of the workflow.
• Click Save.

2. Enter or Edit Event Participant Capacity

• Enter or update the Event Participant Capacity value.
• This number determines when the waiting list is activated.

3. Enter or Edit Maximum Time to Complete Registration

• Enter the Maximum time to complete registration.
• This defines how long a participant has to complete the registration process before their place is released.

4. Enter or Edit Duration

• Enter or edit the Duration values used as part of the waiting list workflow.

5. Select Forms from the Forms Select Field

• Open the Forms dropdown list.
• Select the form participants must complete during the registration or waiting list process.

6. Select Additional Content Pages in This Workflow

• Open the Additional content pages in this workflow select field.
• Select any additional pages that participants should see during the workflow.

7. Select a Thank You Email

• Select the Thank You Email template that will be sent after successful completion.

8. Select a Thank You Page

• Select the Thank You Page that will display when the process is successfully completed.

9. Select a Decline Workflow

• Open the Decline Workflow select field.
• Select the workflow that should run if the participant is declined.

10. Select a Next Workflow

• Open the Next Workflow select field.
• Select the workflow that should run after successful completion.

11. Enter or Edit Registration Pending Stage

• Enter or update the Registration Pending Stage name.
• This stage reflects when a registration is still in progress.

12. Enter or Edit Registration Completed Stage

• Enter or update the Registration Completed Stage name.
• This stage reflects when registration has been successfully completed.

13. Select or Unselect “Use Waiting List”

• Select this option to enable waiting list functionality.
• Unselect it to disable the waiting list.

14. Click Save

• Click the Save button to apply and activate the Registration Waiting List Automation Event Workflow.